Ask it anything
“Which day did we miss the most calls?” Ask in your own words and get the answer, with the chart to back it up.
See your calls clearly.
Bring your business number to Kafono, and your first week of calls is waiting in Insights.
Insights
Every call counted. Told in plain words.
When the phones are busiest, how fast you answer, where callers give up and why they called. No spreadsheets: Kafono reads your calls and tells you what’s worth a look.
In plain words“In the last 30 days, 2,379 calls came in, 5% fewer than the period before. You answered 75% of them, half within 1 min 2 s. Mondays around 3 PM are the busiest.”
The demo bank’s month, as Insights writes it
Ten questions, answered on one screen each.
Every mark opens the calls behind it, so a number is never just a number.
When calls come in
Every hour of an average week, your open hours outlined. Staff for the busy ones.
How fast you answer
The share of calls answered within each second, against your goal.
Where calls go
From the number dialed, through the menu and queue, to who answered or how it ended.
The hardest hour
The hour callers most often found nobody, and the group they were calling.
Where callers are
Callers by state, new and returning, and the numbers each one rang.
Who carried the phones
Each queue’s answered calls, split by who picked up.
Why people call
Topics from transcribed calls, and which are growing.
How your queues did
Callers, answered within the goal, the average wait and who hung up.
The week ahead
Calls to expect each day, and the holiday you haven’t set hours for.
What callers press
Every key in your phone menu, and how those calls ended.
Monday, in your inbox
Last week in plain words at 7 AM: calls in, answered, not called back and time to answer against the week before, and what’s worth a look.
Goals that tell you
Set a goal, like answering 80% of calls, and get a morning alert by email, text or the app when a day falls short.
The whole team at a glance.
Each person’s calls answered and made, how often a call rang them, how fast they picked up and how long they talked.
Questions about Insights.
- Who can see Insights?
- A business’s owners and admins. The rest of the team sees their own calls in Call history.
- How far back does it go?
- Pick today, 7, 30 or 90 days, or any dates up to a year at a time, and compare with the period before.
- Can I get it by email?
- Turn on the weekly email and last week’s summary arrives every Monday at 7 AM. Saved reports can be emailed weekly or monthly to the owners and admins you choose.
- Can I see the calls behind a number?
- Yes. Press any bar, square or figure and the calls behind it open, each one ready to play.
- Can I put it on the office TV?
- Yes. Make a TV link for your queues and open it on any screen: who’s waiting, who’s free and today hour by hour, updated every few seconds.
The screens on this page are from Harper Valley National Bank, our demo account. The bank, its people, its callers and every number are made up.
