Bring the number your customers know.
Check that it can come to Kafono, and we’ll plan the counter, the bays and the speakers with you.
Rather talk it through? Write to us and a person answers.
Fewer trips to the phone.
More cars out the door.
The counter is busy and the techs are under cars. Ring the counter first and the shop after, page the bays, text customers a photo and a price, and call back the ones who couldn’t wait.
- Vehicle
- 2019 Civic, silver
- Work
- Brakes, rear
- 7:42Dropped off. She called ahead; the counter answered.Counter first
- 9:10Parked her call on 701, paged the bays: “Mike, 701.”Paging
- 11:23Rear pads at 2 mm. Sent a photo and a price.Text
- 11:31“Go ahead.”Text
- 2:15Asked about tires. Left her number instead of holding.Callback
- 4:40Ready for pickup, from a saved reply.Text
The counter.
Calls ring the counter first. If nobody picks up, the phones in the shop ring too, and after hours callers hear your hours and leave a message, written out and emailed.
- The counterDesk phones, rung first
- The shopCordless handsets on the techs, after a few rings
- VoicemailWritten out and emailed to the counter
The bays.
Park the caller on 701, dial the bays’ code and say “Mike, 701.” Mike picks up from the nearest phone by dialing 701. Nobody walks to the counter.
A horn over the bays. The Algo 8186 is rated for outdoors and wet places, loud enough for an air wrench, and powered over its network cable. It answers a page by itself.
The customer.
Text from the shop’s own number. Send a photo of the worn part and a price, and they reply to approve. Their calls and texts sit together in one thread, so whoever picks it up knows the story.
- One inbox for the teamUnassigned, Mine, All open and Done. Assign a thread to whoever has the car.
- Saved replies“Your car is ready for pickup.” Written once, sent in a press.
- Texts on your phoneReply from the browser or the app, and get an email when a text comes in.
The callbacks.
When everyone’s under a car, callers press a key to leave their number instead of holding. The request waits for whoever’s free, and Take calls them back.
- Waits the weekendA request left on Friday afternoon is still there Monday morning, up to the expiry you set.
- Nobody forgottenCall history lists the callers you missed and haven’t called back, until someone does.
Questions from auto shops.
- Can we page through a speaker in the shop?
- Yes. Paging speakers that sign in as a phone join a paging group with your desk phones, and anyone can page with a code.
- How does a tech pick up a call from the bays?
- Park the caller on a slot, page the tech, and they dial the slot from the nearest phone to pick up.
- Can customers text us back?
- Yes. Texts to the shop’s number come to the whole team, with their calls in the same thread, and you reply from the web or the app.
- Which phones hold up in a shop?
- Cordless DECT handsets move with the techs, and desk phones suit the counter. Add them at checkout.
- What happens when we miss a call?
- Call history lists the callers you missed and haven’t called back yet, and callers can leave their number on a callback list instead of holding.
S
Example Auto
Your car is ready for pickup. We’re open until 6 today.