Choose who rings. Then let it ring.
Check your business number. Ring groups come with business phone, along with queues and a phone menu.
Rather talk it through? Write to us and a person answers.
One call. The right phones ring.
A ring group is one number that rings several phones, all at once or one after another, for as long as you choose. If nobody answers, the call goes where you said.
Reception Ext 2001
New Leaf Dental is about to call. Press Call, then answer any phone that rings.
Front deskExt 1001
WarehouseExt 1002
Sam PatelExt 1004, the app
Alex’s cell(602) 555-0142
A sample group with made-up names. Here a ring takes under a second; a real one takes about six.
Who gets the first ring? You decide.
Eight calls to the same four phones, four ways. Lime is whoever rings first on that call, and each number is the place they ring in.
- FDFront desk
- WHWarehouse
- SPSam Patel
- ARAlex’s cell
All at once
Everyone rings together.
All at once: where each phone rings on eight calls Call FD WH SP AR 1 1 1 1 1 2 1 1 1 1 3 1 1 1 1 4 1 1 1 1 5 1 1 1 1 6 1 1 1 1 7 1 1 1 1 8 1 1 1 1 First rings out of eight 8 8 8 8 Anyone can help, and the closest hand should take it.
In order
One at a time, top to bottom.
In order: where each phone rings on eight calls Call FD WH SP AR 1 1 2 3 4 2 1 2 3 4 3 1 2 3 4 4 1 2 3 4 5 1 2 3 4 6 1 2 3 4 7 1 2 3 4 8 1 2 3 4 First rings out of eight 8 0 0 0 One person should answer, with backup when they can’t.
Random order
One at a time, shuffled each call.
Random order: where each phone rings on eight calls, one sample Call FD WH SP AR 1 2 4 1 3 2 1 3 4 2 3 3 4 2 1 4 3 2 1 4 5 1 2 3 4 6 2 1 4 3 7 2 4 3 1 8 4 3 1 2 First rings out of eight 2 1 3 2 Calls should spread around, with nobody always first.
Rotating
Each call starts with the next one.
Rotating: where each phone rings on eight calls Call FD WH SP AR 1 1 2 3 4 2 4 1 2 3 3 3 4 1 2 4 2 3 4 1 5 1 2 3 4 6 4 1 2 3 7 3 4 1 2 8 2 3 4 1 First rings out of eight 2 2 2 2 A team shares calls, and everyone gets a turn at first.
The last row counts first rings out of the eight. Random order is one sample: every call is shuffled again.
Cell phones, without the voicemail trap.
A personal cell can join any group, but its voicemail picks up too, and then the call is theirs. Press 1 to accept keeps your calls where they belong. Try it.
Alex’s voicemail answers for your business. The other phones stop, and your customer leaves a message on Alex’s own phone, where nobody at work can hear it.
Voicemail can’t press 1. After 8 seconds that phone is let go and the call moves on. Your customer just hears it ringing.
Alex is straight through. Fine on the day they pick up. On the day they don’t, it’s their voicemail.
One press and the call is Alex’s. The other phones stop. Your customer just hears it ringing until then.
Set it for the whole group, or only for the cell phones in it.
Nobody answers? You already said what happens.
Once everyone has finished ringing: a message if you like, then where the call goes.
- A mailboxA person’s, or one the team shares, with the message written out and emailed if you like.
- Another ring groupThe next team, with its own order and its own next step.
- A call queueCallers wait in line for the next free person.
- A phone menu“Press 1 for sales.” Let callers pick.
- A callback listThey leave their number, and someone calls back.
- The AI receptionistIt answers, and sends you what the caller wanted.
- A person or a phone numberOne extension, or any number at all.
- A call flowA path of its own, switched as the day needs.
- Or it hangs upIf that’s what you want. It’s what a new group does until you choose.
What you see. What they hear.
On a member’s phone
A short word before the caller’s name says which group the call came through, before anyone picks up. Type one.
Only on your company’s phones; a phone number in the group shows what its carrier shows. Keep it short: many phones show 15 to 20 characters.
What callers hear
A greeting first, if you’d like one, played before anyone rings. Then, while it rings:
- RingingThe usual ringing sound.
- Hold musicThe company’s hold music.
- A music trackA track of its own from the music library.
Every group, on one ring scale.
That was a sample. This is the real page, in the portal’s Phone System: each group’s Who rings when, and where its calls go next.
- One ring scaleEvery group on the same scale, so you can compare them at a glance.
- How it ringsThe way and the ring time, said once for the group.
- Used byEverything that sends calls here. A group in use can’t be deleted until those move.
- If nobody answersHow long the group rings, and where the call goes then.
- Right nowPress it, here too: this minute’s offline phones, and what they mean.
One person, or the whole group.
By person
One row a person, one column a group. Add and take people out right there, then save once. It even says who’s in no group at all.
Customize
How long phones ring and Press 1 are the group’s. A member differs only as an exception, with its own Joins after, Rings for and Press 1, and the chart moves as you change it.
- Ring forwarding numbersFollows members who forward their calls, for a group that should reach them anywhere.
- Always recordRecords this group’s calls even where recording is otherwise off.Call recording
- Missed callsNobody answering always counts as missed. Whether a voicemail, or someone else answering later, counts too is yours to say.
- A number of its ownGive the group a number, and anyone on the team can dial it directly.
Does the order work? Now you can check.
Insights counts every ring: who picks up, who lets it ring, the ring they answer on and who covers which hours. Owners and admins see it for each group.
More on call analytics
Questions before it rings.
- What’s the difference from a call queue?
- A ring group rings phones straight away. A queue holds callers in line with music and offers a callback while they wait for the next free person.
- How long can a call ring?
- You set it in rings, and a ring is about 6 seconds. One member can ring for up to 20 rings, and a call can ring for up to three minutes in all before it goes where you said.
- How many phones can be in a group?
- Up to 20 members, each an extension or an outside phone number. An extension rings everywhere that person has it: desk phones, the app and the browser.
- What if someone’s on Do not disturb, or already on a call?
- Someone on Do not disturb isn’t rung. Someone on a call hears call waiting, as they would for any call. If nobody in the group can be rung, the call goes straight to what you set for nobody answering.
- What if a phone in the group is offline?
- It doesn’t ring, and the rest of the group carries on. Switch the list to Right now and it shows which phones are offline this minute and what that means for the group’s calls.
- Can one person be in several groups?
- Yes. See every group a person belongs to from their extension, or the By person view.
- Who can change a group?
- Owners and admins. Everyone else can read who rings in each group, and changes nothing.
(555) 010-0142
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