Know what every call was about.
Call transcription is an add-on for Kafono business accounts, priced on the pricing page. Check your number to get started.
Every call, written out and summed up.
Read a five-minute call in twenty seconds. See what the caller wanted, what your team promised and what happens next, then play the exact moment it was said.
- Both sides, drawnThe caller above the line, your team below it, from the recording itself.
- Word by wordThe transcript follows the recording and lights each word as it plays.
- The summaryWhat they wanted and how it ended, each sentence with its moment.
- Call them backOne press, from the page, as your company number.
- 1
Recorded
Recording on for the company, a line or a person. Callers hear an announcement if you choose one.
- 2
Transcribed
Press Transcribe call. Each side comes back as its own lines, with every word timed.
- 3
Summed up
The title, the category, the caller’s mood, the follow-up, promises made and details shared.
Play it from any word
Press a word and the recording starts there. Skip hold music, change the speed, copy a link to the moment.
Both sides of the call
Each side has its own lane, drawn from the recording’s real loudness.
Find in this call
Type a word and see every place it was said, in the text and on the lanes.
A link to the moment
Send a coworker the call opened at 1:42, where it matters.
A summary you can check in one click.
Every sentence of the summary carries its moment. Promises and details come with who said them and when.
Find any call by what was said
Search call history for words said, not just names and numbers. Then narrow it down.
The summary on every row
Read why each person called without opening the call.
Mood, category, follow-up
Show only the unhappy callers, the billing calls, or the ones that still need you.
Export what you find
Download the calls as a spreadsheet for your records.
Voicemail, summed up too
Every message written out, with its summary first and who already called back.
A line, not a recording
“Sophia Clark asks to review an overdraft fee.” Know before you press play.
Shared boxes, handled once
See who called the customer back, so nobody calls twice.
To call back
Messages nobody has returned yet, oldest first.
The whole story of every call.
Beside the summary, every step the call took: the number dialed, the menu key, the wait in the queue, who it rang and who answered.
- Each step with how long it took
- Notes your team adds, kept on the call
- Recent calls with the same caller, one press away
Questions about transcripts.
- Which calls can be transcribed?
- Any recorded call on a business account with call transcription. Press Transcribe call on the call, and the transcript and its summary follow shortly after.
- Who can read the transcripts?
- Owners and admins always can. Your company decides whether the rest of the team can listen to and read every call, only their own, or none.
- What happens to card numbers said on a call?
- Card numbers, expiry dates and security codes the transcription detects are replaced before anything is stored, and the transcript marks where. Detection can miss one, so treat it as a safety net, not a promise.
- Who writes the summary?
- AI writes it from the transcript, and says so on the page. Each sentence links to the moment it came from, so you can check it against the recording in a click.
- Can I find a call by what was said?
- Yes. Search call history by words said, and filter transcribed calls by the caller’s mood, the call’s category and whether it needs a follow-up.
- Can I send a transcript to someone?
- Email it to yourself with the summary and the follow-up, copy the summary, download the transcript as text, or copy a link that opens the call at a moment.
The screens on this page are from Harper Valley National Bank, our demo account. The bank, its people, its callers and every number are made up.
