See your calls, as they happen.
Check your business number. The live board and Front desk come with business phone.
Rather talk it through? Write to us and a person answers.
See every caller. Step in on any call.
The live board shows who’s waiting, who’s free and what everyone’s doing, as it happens. From the same screen, a supervisor takes a caller, listens in or puts someone back on the phones.
It’s a working sample. Try it:
My queuesWho’s waiting and what everyone answering is doing, as it happens.
Your queuesSample · Example Supply Co.
| Queue | Waiting | Longest wait | Free | Busy | On break | Callbacks | People |
|---|---|---|---|---|---|---|---|
| Support 4001 Contact center | 2 | 2:14 | 0 | 3 | 1 | 2 | |
| Orders 4002 Contact center | 1 | 0:22 | 1 | 1 | 0 | 0 |
Waiting now 3Oldest first
- 2:14Dana Ortiz (480) 555-0177SupportRinging Theo GrantEnd this call? It ends at once for Dana Ortiz.
- 0:51Lena Brooks (602) 555-0163SupportRinging End this call? It ends at once for Lena Brooks.
- 0:22(480) 555-0108OrdersRinging Morgan LeeEnd this call? It ends at once for (480) 555-0108.
- 0:00Pine Street Vet (480) 555-0155SupportRinging End this call? It ends at once for Pine Street Vet.
- 0:00Elena Cruz (480) 555-0186OrdersRinging End this call? It ends at once for Elena Cruz.
- 0:00New Leaf Dental (480) 555-0133SupportRinging End this call? It ends at once for New Leaf Dental.
- 0:00Tomas Reyes (602) 555-0127SupportRinging End this call? It ends at once for Tomas Reyes.
Nobody’s waiting.
People1 free of 6
Free now · 1
- Alex Rivera 1006 Orders
On calls · 4
- Sam Patel 1004 Support
- Priya Shah 1005 Support
- Theo Grant 1009 Support
- Morgan Lee 1007 Orders
Away · 1
- Nina Flores 1008 Support
Read it at a glance. Then step in.
- 2
Amber means callers are waiting.
- 0
Red means they’re waiting and nobody’s free.
- 3
A soft glow marks what just changed.
The caller
Take them yourself.
Press Take beside anyone waiting, oldest first. Your browser or iPhone dials in and the caller’s put through at once, with no transfer and no hold. A caller who shouldn’t be there? Hang up asks first, then ends it.
2:14Dana Ortiz (480) 555-0177SupportRinging Theo GrantTake
Jamie Morgan took a waiting caller from Support
The person
Put someone back on the phones.
Everyone’s status is a chip, and the chip is its menu. Back from a break and forgot? Available. Gone home? Logged out. Queues send calls only to who’s available, and Free doesn’t count a phone that’s offline.
Nina Flores 1008 SupportOn break since 10:31 AM
The call
Listen. Whisper. Barge.
Press the headphones beside anyone on a queue call. You hear both sides and nobody hears you. Coach them from the call bar, or join in, without a transfer or a hold. On a desk phone, dial *33 and their extension, enter your voicemail PIN, then press 0 2 or 3.
More on listeningYou hear both sides. Nobody hears you.You hear both sides. Only Sam hears you.
On the callWho hears it
- Dana
“I was told my order would ship Friday.”
DOSPYou - Sam
“Let me pull that up for you.”
DOSPYou - You
On the line, saying nothing. Nobody knows you’re here.
DOSPYou - Sam
“It shipped this morning, and the tracking’s in your email.”
DOSPYou - You
“It shipped this morning. The tracking’s in Dana’s email.”
DOSPYou - Sam
“Good news, Dana. It shipped this morning.”
DOSPYou
Callbacks
Hang up. Keep your place.
Nobody has to choose between holding and starting over. A caller asks for a callback and gets on with their day, and their turn still comes.
Dana’s phone
Example Supply Co.On hold · 2:04
“To keep your place in line and have us call you back, press nine.”
Example Supply Co.On hold · 2:11
“You’re calling from (480) 555-0177. To receive your callback at this number, press 1. To enter a different number, press 2.”
Call ended
Nothing to hold. Nothing to do until the phone rings.
Example Supply Co.(480) 555-0100
The number Dana called, so it’s no stranger.
Your team’s screen
Waiting now
2:042:11Dana OrtizSupportTake
Support callbacks
Dana Ortiz (480) 555-0177
Call back on (480) 555-0177 · Waiting
From Support · Pending 0:12 · Expires 3:18 PM
Ringing Sam Patel
Callback (480) 555-0177
Dana Ortiz · Support · In line since 2:16 PM
DeclineAnswer
Sam Patel’s call bar
Dana Ortiz Callback · 0:03
Ringing, then talking through the same call.
In call history: Called back
After a wait you choose, two minutes unless you change it, the queue offers a callback, and offers it again while they hold.
They keep the number they called from, or key in another. Kafono reads a new number back before it takes it.
A stand-in holds their place, and the line moves as it would have. On the team’s side, it’s a request with a timer.
The next free agent gets it like any other call, marked Callback. Nobody has been dialed yet, so a missed offer costs the caller nothing.
The moment the agent answers, Kafono dials the caller. The agent hears it ring, and the caller sees the number they called. Call history says Called back.
An automatic list
Delivers through one contact center queue, so a caller who left that queue keeps their place. The queue offers each request to its agents, and anyone can still take one.
A manual list
Each one waits until someone presses Take, in the portal or the iPhone app, which gets a push for each new request. Good for after hours: it waits 3 days unless you change it.
- Not only from a queue. A menu option, an after-hours route or a queue’s timeout can send callers to a list.
- One try. Kafono dials once. Busy or no answer closes the request and says so in call history.
- No doubles. Asking twice links to the same request, and getting through on a later call closes it.
Front desk
Whoever answers sees everyone.
Front desk is a page in the portal for the person on the phones: the call in hand, who’s waiting, who’s on hold or parked, and the whole company beside them. Drag a call onto someone, or press their name.
No call right now.
- It knows the line. A ringing call says which company number it came in on, like Calling Main line, so you answer it right.
- It knows who’s free. Free, on a call and with whom, ringing, Do not disturb, forwarding or phone offline. A tile follows a coworker hanging up within seconds.
- It’s there on every page. Away from Front desk, Everyone floats in a small window you can move and resize, with Transfer now, Talk first and Send to voicemail for the call in hand.
- It’s for every login. Anyone on a business account can open it. It answers and sends calls from the browser, so a headset is all it needs.
Put it on the wall. No login left open.
Show on a TV makes a private link to the queues you choose. Open it on an office TV, or a PC over HDMI. Nobody signs in, so nobody’s account sits on a screen anyone can walk up to.
- Six figures, large. Waiting, free, on calls, answered, hung up waiting, and the share answered within your goal.
- It looks after itself. It refreshes every 10 seconds, runs full screen and keeps the screen awake.
- Yours to turn off. Owners and admins make each link, and revoking one stops it working at once.
The right people. And a record of it.
Pick supervisors one queue at a time. They need no admin rights and don’t have to answer the queue’s calls. Takes, hang-ups and every listen go in the activity log: silent on the call, on the record after.
| What | Owners and admins | Queue supervisors | Agents |
|---|---|---|---|
| See the board | Every queue | Their queues | Their own queues, to read |
| Take or hang up a waiting caller | Yes | Yes | No |
| Change someone’s status | Yes | Yes | Their own |
| Listen, whisper, barge | Any call | Calls through their queues | No |
| Take a callback | Yes | Yes | Yes |
| Show it on a TV | Yes | No | No |
Activity · Live calls
- Jamie Morgan took a waiting caller from Support
- Jamie Morgan listened in on Sam Patel
- Jamie Morgan whispered to Sam Patel
- Jamie Morgan barged in on Sam Patel
- Jamie Morgan hung up a call with (480) 555-0108
Questions supervisors ask.
- Who can see the live board?
- Owners and admins see every queue, and a supervisor sees the queues they look after. Agents see their own queues and coworkers, read-only, and change only their own status.
- Does anyone know I’m listening?
- No. Neither the caller nor your teammate hears a beep or sees a sign. Whether and how you tell callers and staff that calls may be monitored is for your company’s policy and the law where you are.
- Can I see it away from my desk?
- Yes. The iPhone app’s Team tab has the queues you watch, with Take and Hang up, agents’ status, and Listen, Whisper and Join. The Mac app has Queues too.
- Which queues can offer a callback?
- A contact center queue offers one with a key, 9 unless you pick another, and the caller can keep their place in line. A simple queue’s exit key, a menu option or an after-hours route can send callers to a callback list too, where someone takes each one.
- How long does a callback wait?
- Each list sets its own limit, from 1 minute to 7 days. Unless you change it, that’s an hour on an automatic list and 3 days on a manual one. A request past its limit closes without a call, and call history says so.
- What if nobody picks up the callback?
- Kafono dials once and rings for a minute, long enough for voicemail to answer, so your agent can leave a message. Busy or no answer closes the request, with what happened in call history. There’s no automatic redial.
- Do I need special phones for Front desk?
- No. Front desk answers and sends calls from the browser, so it needs a computer and a headset. Everyone else keeps the phones they have.
(555) 010-0142
Can come to Kafono