Can I sign up for my mother or father?

Yes. Whoever signs up looks after the account online, and the phones at their house ring with their number. The 911 address is always the address where the phones are.

Can I keep my phone number?

Usually, yes. Type it into the number check and you’ll know before you pay. We do the moving, and your old service keeps working until it’s done.

Will the phones I already have work?

Yes. Most home phones, cordless ones too, plug into the Kafono adapter. If you’d rather have new ones, add a cordless set at checkout.

What if the power goes out?

Internet phone service needs power for the router and the Kafono adapter. A battery backup keeps calls working through short outages, and a charged cell phone covers the rest.

Do I need the internet?

Yes. Kafono calls travel over your home internet, and the app works over Wi‑Fi or mobile data.

Can I add myself to the 911 alerts?

Yes. Add the people to tell when you sign up, by text, a call, an email or the app, and send each of them a test.

For your parents

Their phone, their number. Fewer calls you worry about.

Keep the number and the phones your parents know. Robocalls are screened before they ring, family always gets through, and if 911 is dialed at home, you know at once.

A grandmother and her granddaughter on the sofa, looking at a phone together

A sample day at Mom’s7 tried · 3 rang

8:55 AMA known robocallAsked to press 1 · never rang
10:20 AMTheir daughterAlways rings · rang
11:05 AMThe doctor’s officeA new number · rang
1:47 PMA number they blockedBusy signal
3:30 PMA known robocallAsked to press 1 · never rang
10:40 PMAn unknown numberQuiet time · to voicemail
11:15 PMTheir grandsonAlways rings · rang

How strict should their phone be? Pick a level and see.

The same four levels you’d set in their account. Most homes pick Stop spam; you can change it any time.

Spam levelLet everything ringNo checking at allWarn meTheir phone shows SPAM before they pick upStop spamThe sweet spotKnown spam has to prove it’s a personCheck every callerEveryone proves they’re a person first

Every call rings, even the ones we know are spam.

Known spam still rings, but the caller ID says SPAM so they can let it go.

Calls we know are spam get a quick check before the phone rings. Robots can’t pass it, so they hang up.

Every caller gets the quick check before the phone rings, not just known spam. The strictest choice.

Who callsWhat happens

A known robocallRingsRings, shows SPAMAsked to press 1Asked to press 1

A number they’ve never seenRingsRingsRingsAsked to press 1

Family, marked Always ringsRingsRingsRingsRings

A number they blockedBusy signalBusy signalBusy signalBusy signal

Real people press 1, or say their name, and the phone rings. And a pushy caller who got through? Hang up and dial *63: that number won’t ring again.

Nothing new to learn. Everything new happens around it.

Stays the same

The number everyone already has
The phones in the house, corded or cordless
Picking up and dialing as always
*69 to call back the last caller

Quietly new

Robocalls screened before they ring
Family always gets through
You’re told if 911 is dialed
Voicemail written out, to read instead of replay

911 alerts

If 911 is dialed, you know.

The moment 911 is dialed from their house, the people you choose are told: which phone, when, and the address help was sent to.

By text, a call, an email or the app
Up to 25 people, each told their own way
A test for each person, without dialing 911

How 911 alerts work

Tuesday, October 27

7:49

Kafono · 911 alertnowThe 911 call has endedThe call from Mom’s house lasted 6 minutes.
Kafono · 911 alert7m ago911 was dialed from Mom’s houseKitchen phone, 7:42 PM. 911 has 300 Example Lane. Call back: (555) 010-0142.

10 PM–7 AMEvery night

Quiet nights, with you still on the list.

The phones rest overnight and wake up on their own. Calls go to voicemail while the house sleeps; the people who matter still ring.

On a schedule. Every night, school nights or the hours they choose. Nobody has to switch it back.
Family still rings. Anyone marked Always rings gets through, any hour.
Urgent calls get through. A second call within 3 minutes rings anyway.
After 911, it steps aside. Quiet time pauses for an hour so the dispatcher can call back.

Setting it up for them. Mostly from your own home.

None of it needs them to learn anything. Our guide to helping a parent switch.

From your home1
Check their number
Type it in. You’ll know it can come before you pay anything.
At their house2
Plug in the adapter
It arrives by mail. Their phone goes in one side, their internet router in the other.
Nobody lifts a finger3
We move the number
Their old service keeps working until the day we tell you. Then the same phone rings on Kafono.

An honest word

Plan for the power going out.

A copper landline can keep working in a power cut; internet phone service needs power for the router and the adapter.

Kafono or a landline: the comparison

A battery backup for the router, modem and adapter keeps calls working through short outages.
A charged cell phone covers the long ones, and is the phone to dial 911 from away from home.
A medical alert or alarm that calls out over the phone line? Check it works with internet phone service before the move.

Questions families ask.

Can I sign up for my mother or father?: Yes. Whoever signs up looks after the account online, and the phones at their house ring with their number. The 911 address is always the address where the phones are.
Can I keep my phone number?: Usually, yes. Type it into the number check and you’ll know before you pay. We do the moving, and your old service keeps working until it’s done.
Will the phones I already have work?: Yes. Most home phones, cordless ones too, plug into the Kafono adapter. If you’d rather have new ones, add a cordless set at checkout.
What if the power goes out?: Internet phone service needs power for the router and the Kafono adapter. A battery backup keeps calls working through short outages, and a charged cell phone covers the rest.
Do I need the internet?: Yes. Kafono calls travel over your home internet, and the app works over Wi‑Fi or mobile data.
Can I add myself to the 911 alerts?: Yes. Add the people to tell when you sign up, by text, a call, an email or the app, and send each of them a test.

Keep their number, and their peace and quiet.

Check their number in a few seconds. You’ll know before you pay anything, and we do the moving.

Rather talk it through? Write to us and a person answers.

A man in glasses on a phone call, sitting on his sofa

Moving (555) 010-0142

Request sent to your old provider
Your old provider said yes
Moves to Kafono on Thursday