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Know it’s you
before they answer.

Your name, on their screen, with the number they know. Set it on each number, choose which number each person calls out as, and every call shows it, from the desk phone, the app or the browser.

The name

Fifteen characters, chosen well.

The phone networks carry a name of up to 15 characters with each number. Set it once in the portal and leave it. Phones often show it in capitals, so the portal does too.

  1. 1

    A name on every number.

    Each number carries its own name: the main line says the business, a department line says the department. Everyone who calls out on it shows that name.

    A number’s settings: where its calls go, its opening schedule, and its caller ID name, EXAMPLE OFFICE, 14 of 15 characters
  2. 2

    The right number for each person.

    Choose the number each extension calls out as: the company’s main number, or a department’s, each with its own name. Calls from the app on a cell, the Mac app or the browser show it too, never a personal cell.

    An extension’s outgoing caller ID number: the company’s main number, or another number with its own name
  3. 3

    At home, the family name.

    Pick a name or write your own, see how it looks on their phone first, and use it on every number in the house or give each one its own.

    A home’s caller ID name: pick the name people see, with a preview of the incoming call on their phone

Seeing something else?

If someone saved you in their phone, they see the name they typed. Some cell phone companies look up a name of their own, and some keep an old name for a while after it changes.

Questions about caller ID.

Why does someone still see an old name?
Some phone companies keep a caller ID name for a while after it changes, and a phone shows a contact’s saved name instead if they saved you.
Can a home set its caller ID name?
Yes. Settings shows the name people see, and each number can have its own.
Can people call out as different numbers?
Yes. Each person’s calls go out as the number you choose for them: the main line, a department or another number.
Why only 15 characters?
It’s what the phone networks carry. Phones often show the name in capitals, so the portal shows it that way too.

Your name, on every call.

Check your number in a few seconds. You’ll know it can come before you pay anything.

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