How can we help?
Answers to what people ask most, from moving a number to setting up the receptionist. Still stuck? A person answers every message.
Moving (555) 010-0142
- Request sent to your old provider
- Your old provider said yes
- Moves to Kafono on Thursday
Trying Kafono
- Is there a contract?
- No. Pay month to month, and cancel any day before the 1st so you’re not charged again. There’s no fee to leave.
- Can I try Kafono first?
- Yes, with the 30-day money-back guarantee. Use it for real, and if it isn’t for you, every dollar comes back.
- What if it isn’t for me?
- Cancel with one click within 30 days of your phones first working, and every dollar comes back the same day. No questions, no call, and the phones go back free.
- Does moving my number cost anything?
- No. Moving every number you bring is free, and your old service keeps working until it’s done. You can start on a temporary number meanwhile.
Switching
- Do I need a new number?
- No, but you can have one. Pick it by area code or town on the number search, or at checkout.
- What do I need from my old provider?
- Your account number and, if they use one, a PIN or passcode. Both are usually on your bill or in your account online.
- Should I cancel my old service first?
- No. Cancelling first can lose the number. Keep it until we tell you the move is done.
Home phone
- Can I keep my phone number?
- Usually, yes. Type it into the number check and you’ll know before you pay. We do the moving, and your old service keeps working until it’s done.
- Will the phones I already have work?
- Yes. Most home phones, cordless ones too, plug into the Kafono adapter. If you’d rather have new ones, add a cordless set at checkout.
- Do I need the internet?
- Yes. Kafono calls travel over your home internet, and the app works over Wi‑Fi or mobile data.
- What about 911?
- Every line keeps the address you give at checkout, and a 911 call sends it, so help knows where to go.
- Can I stop the spam calls?
- Turn on call screening and unknown callers have to press 1 before your phones ring. You can also have callers say their name, and block any number for good.
Business phone
- Can my whole team share one number?
- Yes. Ring everyone at once, ring the front desk first, or line callers up in a queue that offers them a callback.
- Which phones can we use?
- Desk phones, cordless DECT handsets, the app on phones and computers, or a mix. Add them at checkout.
- Can we keep our main number and add more?
- Yes. Move the numbers you have and add new ones for people, departments or a fax line.
- We have more than 25 people. Is Kafono for us?
- Yes. Talk to us first, so we can plan the move and the phones with you.
AI receptionist
- What does the receptionist do?
- It answers when no one can, talks with the caller, takes the message and sends you a summary of what they wanted.
- Do I have to set it up?
- No. We set it up with your business’s details and how you like calls handled, then you adjust it as you go.
- Does it replace my staff?
- No. It picks up the calls your team can’t: after hours, at lunch, or when every line is busy.
The apps
- Which devices does the app run on?
- iPhone, Android and Mac. Your Kafono number rings in the app wherever you are.
- Does it use my cell minutes?
- The app calls over Wi‑Fi or mobile data, with your Kafono number as the caller ID.
- Why does the app store say Everyline?
- Kafono runs in the Everyline app for now. Sign in with your Kafono details and it’s all yours.
Online fax
- Do I need a fax machine?
- No. Send and receive faxes online, from the web or the app, and have them emailed as PDFs.
- Can I keep my fax number?
- Yes, like any other number. Check it with the number check and we move it for you.
- Can one number take calls and faxes?
- Yes. Kafono listens for a fax first: a fax goes to your fax box, and anything else rings your phones as usual.
- Who on the team can see our faxes?
- Everyone on the business account can see the fax history, send faxes, and download or delete the PDFs.
- Can we keep using our fax machine?
- Yes. Plug it into the Kafono adapter and it sends and receives as before, alongside email and the web.
Guides for the bigger questions
VoIP vs. landline: what actually changes when you switch
How internet phone service and a traditional landline differ, and what to check before you switch.
Read the guideHow to transfer your phone number to a new provider
Every step of moving your number, what to have ready, and what slows it down.
Read the guideWhat is a phone adapter (ATA), and do you need one?
What a phone adapter does, how to set one up, and which devices to check first.
Read the guideHow to keep your landline number when you switch to internet phone service
Keep the house number and the phones in it, with a checklist and every step.
Read the guideHow to call Mexico from the US: the number to dial, step by step
The exact digits to dial for a landline or a cell in Mexico, and what changed in 2019.
Read the guideHow to call the UK and Europe from the US: country codes and examples
Country codes, the leading-zero rule and examples for the UK and the rest of Europe.
Read the guidePhone menu script examples: greetings for small businesses
Copy-ready scripts for your main menu, after hours, holidays, hold and voicemail.
Read the guideSwitching from CenturyLink home phone: keep your number, step by step
Where to find your CenturyLink account number, and every step of the move.
Read the guideSwitching from Cox home phone: keep your number, step by step
Where to find your Cox account number and PIN, and every step of the move.
Read the guide