Draw your call flow with us.
Tell us how your business takes calls, and we’ll set up the flow with you before your number moves.
Decide where every call goes. Before it rings.
Your hours, a phone menu, a queue for support, a ring group for sales, and voicemail you can read when you’re closed. Set it up once; Kafono follows it on every call.
NumberMain line(555) 010-0100
Business hoursMon–Fri, 8 AM–6 PMHolidays closed
Open
Phone menu“Press 1 for sales…”
- 1Sales ring group, all at once
- 2Support queue, with a callback offer
- 0Front desk, then voicemail
Closed
Greeting“We’re closed until 8…”
- ✉Shared voicemail, written out by morning
- AIReceptionist takes urgent calls
See what callers get, number by number.
One table for the whole phone system: what each number does during your hours, after them and on holidays, and a warning when a phone it rings is offline.
Every number’s week
Switch to the week and see, day by day, when each number goes to the menu, a queue or voicemail.
Holidays at a glance
A special day shows in its week before it arrives.
Who answers when
Flip to who answers and see each person’s part in every path.
What if we close now
Preview a closure before you turn it on.
Phone menus
“Press 1 for card services.” Each key goes to a queue, a person, a group, another menu or voicemail, with your own greeting or one written for you.
Phone menus
Call queues
Callers wait for the next free person, hear your hold music, and can ask for a call back. Agents answer first or back others up.
Call queues
Ring groups
Ring the front desk first, then the warehouse, then voicemail. Or ring everyone at once. Each step waits as long as you say.
Ring groups
Business hours
Your week, your lunch hour and your holidays, with where calls go while you’re closed.
Business hoursNight mode in one code
A call flow is a switch your team flips from any desk phone: dial its code and calls take the other path.
On and off from a phone
Dial the code to switch; dial again to switch back.
Or from your account
See whether it’s on and flip it from the page.
Anything as the other path
Voicemail, a ring group, another number or the receptionist.
Then see where calls really went
Caller journeys follow every call from the number dialed to how it ended, so you can see which path works.
Every key, counted
Which menu choices callers make, and how those calls end.
Where they give up
Calls that hung up in the menu or the queue, by hour.
Only the unanswered
Switch to the calls nobody answered and follow them.
Questions about call flows.
- Can we change our call flow ourselves?
- Yes. Hours, menus, queues, ring groups and where each number sends its calls are all in your account, and each change shows you what callers will get before you save it.
- What happens on holidays?
- Add special days to your hours and calls follow your closed path, or special hours, that day. Kafono shows the holidays coming up that you haven’t set yet.
- Can we close early or forward every call?
- Yes. Close now, or forward every call to another number for an hour or until you stop it, from your account or with a code from a desk phone.
- Can the AI receptionist be part of the flow?
- Yes. Send calls to it after hours, when nobody answers, or from a menu key, and it sends you a summary of each call.
- Can different numbers do different things?
- Every number has its own path: a main line to the menu, a direct line to a person, a fax line to your inbox.
The tables and charts on this page are from Harper Valley National Bank, our demo account, and a made-up sample business. Every name and number is made up.
