Put the whole company on one screen.
Check your business number. Front desk comes with business phone, for everyone with a login.
Rather talk it through? Write to us and a person answers.
The switchboard, without the cords.
One page for whoever answers your calls: the call in hand, who’s waiting, and the whole company beside it. Drag a call onto someone, and it’s theirs.
Your shift at Example Supply Co. is about to start.
Front desk
Company calls: normalYour call
Waiting
On hold
Parked
Anyone can dial the slot to pick up.
Everyone
Queues
A sample desk with made-up callers. The real page is just below.
That was the sample. This is the real page.
It sits first in the portal’s sidebar for everyone on a business account, in the look of the rest of the portal, and it follows the company’s calls within seconds.
- Your callThe same bar as every other page, with every control: mute, hold, keypad, transfer, park.
- Calling Main lineA ringing call says which company number it came in on, so you answer it the right way.
- Who’s waitingCallers in the queues you watch sit under what’s ringing you, oldest first, with Take.
- On hold and parkedEach with its time and its way back: Resume, or Pick up. Anyone can dial a parked slot.
- EveryoneThe whole company by name, with All, Free and Busy, a search, and who they’re on with.
- Company callsWhether the phones are normal, closed or forwarded, from the same page.
It says who’s free. And what a call would do.
Every tile says what that person’s doing right now. Press someone, and the menu says where the call would really end up, and suggests the likeliest choice. Try each state.
Every way to send a call. One drag.
Transfer now
Straight through. The caller rings them, and your line’s free for the next one.
Talk first
The caller holds while you ask. Then Complete transfer, or Cancel and go back to them.
Send to voicemail
Straight to their mailbox, with no ringing, for anyone whose voicemail is on.
Park
The caller waits in a slot with your park music. Anyone dials the slot from any phone, or presses Pick up. Left too long, it rings back.
Onto a queue
Drop a call on a queue and the caller waits in line, as anyone who dialed in would.
The Transfer button’s own search takes an outside number too. With HubSpot or Sonar connected, Everyone’s search finds their contacts as well.
Leave the page. Keep the board.
The Everyone button shows who’s free from every page. It opens a window you can move and resize, that comes back where you left it. With a call up, each name offers Transfer and Talk first.
- In the dialer. People lists who’s free first, and counts them: 3 free of 8.
- In the transfer picker. Each name says what its tile says, from any page, so you send a call knowing.
- On the iPhone. Team has a switchboard of its own, every person a tile by status, with the app.
The whole office, from the desk.
Snow day? Early close? The Company calls pill says what the phones are doing, and for owners and admins it opens Close now, Forward all calls and your saved closures. Everyone else can see what’s on.
More on business hoursAlso on the call bar
- Call recordingRecord calls by rule or on demand, choose who can listen, and play them back from call history.
- Voicemail dropReach someone’s voicemail? Drop a recorded message in one tap and move to the next call.
- Conference callsBring more people onto a call, inside or outside the company.
- Call notesWrite notes during or after a call. Everyone who can see the call reads them.
Questions from the desk.
- Do we need special phones for it?
- No. Front desk answers and sends calls from the browser, so it needs a computer and a headset. Everyone else keeps the phones they have.
- Who can open it?
- Anyone with a login on a business account. Everyone sees the company’s call status there, and owners and admins can change it from the same pill.
- What if the person doesn’t answer a transfer?
- The call goes where that person’s calls go when they don’t answer, as any call to them does. Use Talk first when you want to be sure someone’s there.
- What does a parked caller hear?
- Your company’s park music. If nobody picks up, the call rings back after the time you set, to whoever parked it unless you choose someone else.
- How many calls can we park?
- Up to 9 at once, in slots 701 to 709. You choose how many slots the company has.
- Can I do this from an iPhone?
- Front desk is a page for the computer. The iPhone app’s Team tab has its own switchboard: every person as a tile by status, the queues, and every park slot with Pick up.
(555) 010-0142
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