Bring the number your customers know.
Check that it can come to Kafono, and we’ll plan the rest with you.
Rather talk it through? Write to us and a person answers.
Phones for accounting firms built for April.
For most of the year the phones are calm, then everyone calls at once. Line clients up with a callback offer, open longer in season, take faxes by email and keep every message written out.
Q4 waiting
Client services
Longest wait3:20
Asked for a callback2
Where the calls slip away today.
The April flood
Every client calls in the same two weeks, and the voicemail box fills by noon.
Faxes still happen
Banks and agencies still fax, and the machine is in the corner nobody checks.
Different hours in season
Evenings and Saturdays in spring, normal hours the rest of the year.
A day of calls, handled
The same phones, the same number. What changes is where each call goes.
8:00 amSeason hours
Special hours on the busy days open the phones earlier and on Saturdays, and normal hours come back on their own.
11:00 amThe rush
Clients wait for the next free accountant, or leave their number for a callback, in order.
1:00 pmA fax from the bank
It arrives in your inbox as a PDF, and you send one back from the web.
7:00 pmLate in the season
Messages are written out in a shared mailbox, so the team splits them up in the morning.
How we’d set it up
Every office is different, so we plan this with you before the move.
Call queues
Callers wait in line for the next free person, and can ask for a callback instead.
Callbacks
Callers ask for a callback instead of holding, and keep their place in line.
Business hours
Your week, holidays and closures, and where calls go while you’re closed.
- 1Your firm’s numberPlus a fax number
- 2Business hoursLonger in tax season
- 3Client services queueWith callbacks
- 4Online faxPDFs by email
- 5Shared mailboxWritten out
Questions from accounting firms.
- Can we keep our fax number?
- Yes. Move it like any other number, and faxes arrive by email.
- Can hours change for the season?
- Yes. Add special hours for the dates you choose, and they end on their own.
- Can clients leave their number instead of holding?
- Yes. A queue can offer a callback, and the list keeps callers in order.
Also built for
Dental officesBooking, moving and “is it urgent?”, handled while every chair is full.See how it works
RestaurantsOrders and reservations answered during the rush, and “are you open?” answered for you.See how it works
ContractorsThe office number rings in the truck, and the after-hours emergency reaches whoever is on call.See how it works
(555) 010-0142
Can come to Kafono