Bring the number your customers know.
Check that it can come to Kafono, and we’ll plan the rest with you.
Rather talk it through? Write to us and a person answers.
Phones for home services that answer the no-heat call.
When the furnace quits at 2 AM, the caller wants a person. Ring dispatch and the techs, send emergencies to whoever’s on call, and know exactly who you haven’t called back.
CB2 callers
Still waiting
(555) 010-01312 days
(555) 010-01755 hours
Where the calls slip away today.
Busy season swamps the office
The first cold night brings a day’s calls in an hour, and the ones that ring out become someone else’s job.
Emergencies after hours
A no-heat call at night needs a tech, not a mailbox.
Techs calling from personal cells
Customers save the tech’s number and call them directly forever.
A day of calls, handled
The same phones, the same number. What changes is where each call goes.
7:00 amDispatch
Calls ring the office first, then a ring group of dispatchers, with a callback offer in a queue when it’s busy.
11:00 amOn a job
Techs call customers from the app with the company number, and their texts come from it too.
4:00 pmWho did we miss?
Insights lists the callers still waiting for a call back this week, oldest first, with Call back.
2:00 amA no-heat call
After hours, callers who press 1 for an emergency ring the on-call tech’s cell, and the AI receptionist takes everything else.
How we’d set it up
Every office is different, so we plan this with you before the move.
Call queues
Callers wait in line for the next free person, and can ask for a callback instead.
Callbacks
Callers ask for a callback instead of holding, and keep their place in line.
Business hours
Your week, holidays and closures, and where calls go while you’re closed.
- 1Your service numberOn the vans and the website
- 2Business hoursDispatch while open
- 3Call queueWith callbacks when busy
- 4After hoursPress 1 for an emergency: the on-call cell
- 5AI receptionistTakes the rest
Questions from home services.
- Can techs call customers without sharing their cell?
- Yes. Calls from the app show the company number, and replies come back to the company.
- Can the receptionist tell an emergency from a quote?
- It asks what happened and sends you a summary of each call, so you can see the urgent ones first.
- Can we see which calls we missed?
- Yes. Missed calls and callers not called back are in call history and Insights, with Call back.
Also built for
Dental officesBooking, moving and “is it urgent?”, handled while every chair is full.See how it works
RestaurantsOrders and reservations answered during the rush, and “are you open?” answered for you.See how it works
ContractorsThe office number rings in the truck, and the after-hours emergency reaches whoever is on call.See how it works
(555) 010-0142
Can come to Kafono