Help knows where. Your people know when.
Check your number, and set the address and who to tell when you sign up.
Rather talk it through? Write to us and a person answers.
911 knows where.
Your people know when.
Every line sends a checked address with a 911 call, down to the suite or the desk. And the moment someone dials 911, the people you choose are told: building security, a coworker, or family.
911 call · Front desk, Ext 1001
- Address
- 300 Example Lane, Mesa, AZ 85201
- Where in it
- RM 412
- Call back
- (202) 555-0100
- Security DeskTower B lobbyText · Call · EmailTold
- Jamie MorganOffice manageriPhone app · Text · EmailTold
When someone dials 911
Four things happen, set up in one place.
911 gets the address, a dispatcher can call back on the location’s number, your people are told, and the call can be recorded. Company settings shows all four, and what’s left to do.
The address
Each place, down to the desk.
A landline’s address is tied to the wire. An internet phone can move, so the address is something you give us, and we check it as you type. Give each office or building its own, and each line sends the one it’s in.
In a big building, add the room or desk to a line, like RM 412, so help finds the right door. A new or changed address is reviewed before 911 uses it, within 24 hours.
911 alerts
The people nearby know at once.
The lobby’s security desk can meet the ambulance at the door. The office manager knows to go and help. Choose who’s told, and how, for each building or for all of them.
- As soon as 911 is dialedNot when it’s answered, so a call that never connects still alerts.
- Email, text, a call or the appCoworkers on their iPhone, a security desk on its desk line, anyone by email.
- What every alert saysThat 911 was dialed, from which line, the address sent and the number to call back.
- When it ends, if you likeA second alert with how long the call lasted, and its recording by email.
- Each building its ownA security desk hears only of its own building; managers can hear of all.
- Send a testEach recipient gets a test over every way you chose, so nobody’s first alert is a real one.
The call itself
Record every 911 call, with nothing in the way.
Turn it on, and every 911 call is recorded, even when other recording is off. No recording announcement plays first to hold the call up.
At home
The family knows too.
Every home line keeps a checked address for 911. And when someone at home dials it, the people you choose are told: a daughter across town, a neighbor next door.
Questions about 911.
- What if we move, or open a new office?
- Add the new address before you use the phones there. A new or changed address is reviewed before 911 uses it, which takes up to 24 hours.
- Does the app call 911 too?
- Use your cell’s own dialer for 911 when you’re away from your registered address, so your location goes with the call.
- Who can be told when 911 is dialed?
- Anyone you choose: people on the account, or someone outside it, like a building’s security desk. Up to 25, each by email, text, a call or the iPhone app.
- Are alerts sent if the call doesn’t connect?
- Yes. The first alert goes as soon as 911 is dialed, not when it’s answered.
- Is this for homes too?
- Yes. Every home line keeps a checked address, and a family can be told when someone at home dials 911.
(555) 010-0142
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