Bring the number your customers know.
Check that it can come to Kafono, and we’ll plan the rest with you.
Rather talk it through? Write to us and a person answers.
Phones for vet clinics as calm as your front desk.
Pet owners call to book, to refill a prescription and, sometimes, in a panic. Get urgent calls to a person, the rest to the front desk or a callback, and every message written out.
FD3 new
Front desk mailbox
Refill for Biscuit0:24
Moving Thursday’s visit0:31
Where the calls slip away today.
Everyone is in an exam room
The phone rings through an appointment, and the caller leaves a message nobody hears for hours.
Refill requests pile up
A day of “can I refill…” messages, each to play and write down by hand.
Owners in a panic
An emergency caller needs to know right away whether to come in.
A day of calls, handled
The same phones, the same number. What changes is where each call goes.
8:00 amOpening
The menu sends appointments to the front desk, refills to a shared mailbox and emergencies straight to a person.
10:30 amEvery room is full
Callers wait in the front desk queue, or ask for a callback instead of holding.
1:00 pmRefills
Refill messages are written out in the shared mailbox, so the team reads them in a minute and marks each one heard.
6:00 pmAfter close
A greeting gives the emergency hospital’s number, then messages wait, written out, for the morning.
How we’d set it up
Every office is different, so we plan this with you before the move.
Phone menus
“Press 1 for sales.” Callers pick where to go, or dial a person’s extension.
Call queues
Callers wait in line for the next free person, and can ask for a callback instead.
Callbacks
Callers ask for a callback instead of holding, and keep their place in line.
- 1Your clinic numberKept from your old provider
- 2Dial menu1 Appointments · 2 Refills · 3 Emergencies
- 3Front desk queueWith callbacks
- 4Shared mailboxRefills, written out
- 5After hoursEmergency greeting, then voicemail
Questions from veterinary clinics.
- Can several people share the refill mailbox?
- Yes. Everyone with access sees new messages, who heard each one and who called back.
- Can we text pet owners?
- Yes, from the clinic’s number, and replies come to the whole team.
- Can the after-hours greeting change?
- Record it, upload it, or type it and have it read aloud in a voice you pick.
Also built for
Dental officesBooking, moving and “is it urgent?”, handled while every chair is full.See how it works
RestaurantsOrders and reservations answered during the rush, and “are you open?” answered for you.See how it works
ContractorsThe office number rings in the truck, and the after-hours emergency reaches whoever is on call.See how it works
(555) 010-0142
Can come to Kafono