What’s the difference between a transfer and parking?

A transfer sends the call to someone. Parking puts it in a numbered slot where anyone can pick it up, for when the person it’s for isn’t at their desk, or you don’t know which phone they’ll reach first.

What if the person doesn’t answer a transfer?

The call goes where that person’s calls go when they don’t answer, as any call to them does. It doesn’t come back to you. Use Talk first when you want to be sure someone’s there.

What does a parked caller hear?

Your company’s hold music, or a track of its own for parked calls. If nobody picks up, they hear ringing as the call rings back.

What if nobody picks up a parked call?

It rings back after the time you set, 2 minutes unless you change it, to whoever parked it or to someone you choose. If nobody answers that, it goes where you chose, such as voicemail or the front desk.

How many calls can we park?

Up to 9 at once, in slots 701 to 709. You choose how many slots the company has. Press Park and the call takes the next free one, or choose a slot yourself.

Who can see and pick up parked calls?

Everyone on the account, staff included, in the portal, the Mac app and the phone apps. And anyone can dial a slot from a phone on the account.

Can I transfer to someone outside the company?

Yes. Type the whole number in the Transfer search, and it offers Transfer and Talk first, the same as for a colleague.

Do we need desk phones?

No. Transfer and park work from the web, the Mac and the iPhone and Android apps. Desk phones work too: Park keys light up, and their own Transfer key works as you’d expect.

Pass it on. Or park it for anyone.

Send a call straight through, or talk to them first. Or park it in a numbered slot, where anyone can pick it up from any phone. Forget about it, and it rings back.

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Your call in Talk first: Alex Rivera, talking before transferring, with Cancel, back to Tomas and Complete transfer, and Tomas Reyes on hold, waiting to be transferred

The Parked list: Harbor Clinic in slot 702 parked by Priya Shah and Elena Cruz in slot 703 parked by Sam Patel, each with how long and Pick up

You’re at the front desk

You in the portal, on any page

Sam in the warehouse, on a desk phone

Priya out on a job, in the iPhone app

A sample lot with made-up callers. The real screens are just below.

Who hears what. From start to finish.

Every way of sending a call treats your caller differently. Pick one, and follow Tomas, you and whoever’s next along the same call.

Transfer nowStraight throughTalk firstAsk before you sendSend to voicemailNothing ringsOnto a queueThe next free personTo an outside numberAnyone, anywhereParkFor whoever’s nearest

Tomas

YouIt ringsSam

You

TomasFree for the next call

Sam

RingsTomas

Transfer now. Tomas hears it ring, and your line’s free right away. If Sam doesn’t answer, the call goes where Sam’s calls go when they don’t answer, as any call to them does.

Tomas

YouYour hold musicSam

You

TomasRingsSamFree

Sam

RingsYouTomas

Talk first. Tomas holds while you ask. Complete transfer then joins them with no ringing, and you drop off. Or Cancel takes you back to Tomas, as if you’d never asked.

Tomas

YouSam’s greeting, then a message

You

TomasFree for the next call

Sam

Nothing rings. The message waits.

Send to voicemail. Straight to the mailbox, with no ringing, for anyone whose voicemail is on. The transfer list has a voicemail button beside their name.

Tomas

YouWaits in lineNext free person

You

TomasFree for the next call

The queue

Everyone’s busyTomas

Onto a queue. Tomas waits in line, as anyone who dialed in would, and the next free person gets the call. Ring groups are on the same list, and ring their people.

Tomas

YouIt ringsYour supplier

You

TomasFree for the next call

Outside

RingsTomas

To an outside number. Type the whole number in the Transfer search. Transfer sends the call straight on, and Talk first lets you speak to them before you do.

Tomas

YouYour park musicWhoever picks up

You

TomasFree for the next call

Anyone

Sees slot 701 on every screenTomas

Park. Tomas waits in a numbered slot with your music, and your line’s free. Anyone picks up from any phone, or dials the slot. Left too long, it rings back.

Transfer Tomas Reyes: a search for a name, extension or number, each person’s state with Talk first and Transfer, voicemail buttons, and a ring group and a call queue under Groups

See who’s free. Then send it.

That was a sample. This is the real list, from the Transfer button on any page. It searches by name, extension or number.

Every name says what they’re doing. Free, on a call and with whom, Do not disturb, forwarding or phone offline, so you send a call knowing.
People, groups and numbers. Ring groups, call queues and conference rooms are on the list. Type a whole number to send a call outside.
Talk first keeps your place. The caller holds while you ask. Their line says who they’re waiting for, and you can always go back.

A parked call can’t get lost. You say what happens next.

One page in Company settings, for owners and admins, in the order it happens. Each time and each place is yours to choose, and they hold for the whole company.

What happens to a parked call: at 0:00 parked, with 4 slots, company music and Ring back after 2 min; at 2:00 it rings back to whoever parked it for 20 seconds; at 2:20, if nobody answers, it goes to the front desk

It always comes back.Nobody sits on hold forever. Past the time you set, it rings whoever parked it, or the person you choose. Then it goes where you chose.
Two can’t share a slot.Park says so, “Harbor Clinic is already parked in 702.”, and a full lot hands the call back. Two callers never meet.
A hidden number stays hidden.A caller who withheld their number doesn’t show it on anyone’s park key.

Park on one phone. Pick up on any other.

A parked call belongs to the whole company, so everyone sees the same slots wherever they answer. Nobody has to be at a desk, or on the same kind of phone.

The web

One press of Park takes the next free slot, or its menu names them, the taken ones greyed. A Parked pill counts them on every page.

Park’s menu over the call bar: Park in 701 and 704 free, 702 greyed with Harbor Clinic and 703 with Elena Cruz

iPhone and Android

Park is on the call screen. Parked calls sit at the top of the Calls tab with Pick up, and on an iPhone the tab wears a badge.

A call in the iPhone app: mute, keypad, speaker, hold, transfer, conference, park and drop, over the red end button

The Mac

A slot pad, with how long each parked caller has waited on its key. Press a digit to pick the slot.

701Free702Harbor ClinicParked 1:48703Free704FreeNext free slot

A desk phone

A Park key lights up and names who’s there. Press it to park a call, and press it again to pick one up.

Tomas ReyesHarbor ClinicPark 3Park 4

Or just dial it

Any phone on the account picks up by dialing the slot. Transfer a call to a slot to park it, the way a desk phone always has.

701A slot, up to 709
*701The same slot
700The next free one

Across the building?
Park the call, then page the shop floor: “Sam, Tomas is on 701.”
Paging
Ringing across the room?
Dial ** and their extension to pick up a coworker’s ringing phone. A desk phone’s busy-lamp key does it for you.
Star codes
Need a third person?
With two calls up, Join connects them and drops you out, and Merge makes it a conference call.
Conference calls
Answering all day?
One screen with every call and everyone’s state. Drag a call onto a name to send it.
Front desk

Questions about passing calls.

What’s the difference between a transfer and parking?: A transfer sends the call to someone. Parking puts it in a numbered slot where anyone can pick it up, for when the person it’s for isn’t at their desk, or you don’t know which phone they’ll reach first.
What if the person doesn’t answer a transfer?: The call goes where that person’s calls go when they don’t answer, as any call to them does. It doesn’t come back to you. Use Talk first when you want to be sure someone’s there.
What does a parked caller hear?: Your company’s hold music, or a track of its own for parked calls. If nobody picks up, they hear ringing as the call rings back.
What if nobody picks up a parked call?: It rings back after the time you set, 2 minutes unless you change it, to whoever parked it or to someone you choose. If nobody answers that, it goes where you chose, such as voicemail or the front desk.
How many calls can we park?: Up to 9 at once, in slots 701 to 709. You choose how many slots the company has. Press Park and the call takes the next free one, or choose a slot yourself.
Who can see and pick up parked calls?: Everyone on the account, staff included, in the portal, the Mac app and the phone apps. And anyone can dial a slot from a phone on the account.
Can I transfer to someone outside the company?: Yes. Type the whole number in the Transfer search, and it offers Transfer and Talk first, the same as for a colleague.
Do we need desk phones?: No. Transfer and park work from the web, the Mac and the iPhone and Android apps. Desk phones work too: Park keys light up, and their own Transfer key works as you’d expect.

Put every call where it belongs.

Check your business number. Transfer and call park come with business phone, on every phone you use.

Rather talk it through? Write to us and a person answers.

Number check

(555) 010-0142

Can come to KafonoHome landline

Pass it on. Or park it for anyone.

Who hears what. From start to finish.

See who’s free. Then send it.

A parked call can’t get lost. You say what happens next.

Park on one phone. Pick up on any other.

The web

iPhone and Android

The Mac

A desk phone

Or just dial it

Across the building?

Ringing across the room?

Need a third person?

Answering all day?

Questions about passing calls.

Put every call where it belongs.